Terms & Conditions

Last updated: on publication. Please review these terms and adjust them to your business before relying on them.

Ordering

When you place an order with Wildflower you are making an offer to purchase. We confirm orders by email. Prices are shown in US dollars and may change without notice, though changes never affect orders already confirmed.

Cancellations

• Standard orders: cancelled up to 48 hours before scheduled delivery are eligible for a full refund. Cancellations made less than 48 hours before delivery are not eligible for a refund.
• Same-Day Delivery orders: these orders are not eligible for cancellation or refund once placed, as flowers are purchased and preparation begins immediately.
• Custom orders, grand arrangements, and event florals: full refund available if cancelled within 3 hours of placing the order. After this window, these orders may be rescheduled to a new date or exchanged for store credit — cash refunds are not available.

Substitutions

Flowers are seasonal and natural. If a specific stem or container is unavailable, we may substitute an item of equal or greater value in a similar style and color, keeping the overall look and feel of the arrangement. If you decline the substitution, you may reschedule your delivery date, or cancel according to the terms above (full refund only within 3 hours of placing a custom order; otherwise reschedule or store credit).

Delivery

We deliver across Greater Boston and surrounding areas. Delivery fees are calculated by destination ZIP code and shown at checkout. We are not responsible for delays caused by incorrect addresses, no one being available to receive the flowers, or events outside our control.

Freshness guarantee

We stand behind our flowers. If your arrangement wilts earlier than it should, contact us within three days with a photo and we will arrange a replacement or credit.

Contact

Questions about these terms? Email hello@wildflower.boston.